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Frequently Asked Questions

How do I sign up for the monthly email newsletter?

By providing your email in the box below you will be signed up for our monthly newsletter.  This will provide you with details about our monthly promotions, events, and new product introductions.  At Bauer International we take your privacy very seriously, we never sell nor exchange email addresses to other vendors or merchants.

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How do I place an order?

Bauer International sells to retailers, designers, and to the hospitality & golf industries. Contact customer service (800) 582-7690, fax (843) 884-7789, or email bauersales@bauerinternational.com .

If you are a consumer looking to purchase, please contact an interior designer or you may contact our retail store, Island House, located in Charleston, South Carolina (843) 884-9450.


How do I order a catalog?

Bauer International catalogs are available to the trade. If you would like to request a catalog, please contact customer service (800) 582-7690.


What is your minimum order?

There are no minimums.


What are the payment terms?

All accounts are set up as "pro forma" with payment due in full prior to shipping. Company checks, Visa, MasterCard, and American Express are accepted. In order to be considered for net-30 day terms, please complete a credit application and provide references. Net-30 day terms will only be available to qualifying accounts.


Is there a warranty?

Bauer International stands behind the workmanship and quality of all items. We will provide every customer with a limited warranty guaranteeing our furniture. If there is a problem with any manufacture defect, will replace or repair the item at no charge to the customer within one year of purchase.

All of our items are handcrafted and therefore may vary slightly in finish and size from others you have seen or received. All furniture is made from plantation-grown mahogany, rattan, sea grass & leather, and is finished in the traditional 1880's techniques using stain and shellac. All items are hand-woven & hand-caned, and are built to last the test of time.


Can I use my own fabric?

Yes, you may send your COM to us and we will upholster. Please send fabric (side marked with your name and purchase order number) to:

Bauer International
414 Jessen Lane
Charleston, SC 29492


When will my order ship?

If the item is in stock and payment has been received, your order will ship within one to two weeks. All "Ship Complete" orders may require longer lead times than our normal delivery. FOB is Charleston, South Carolina, unless otherwise specified. We will gladly ship "3rd Party Billing" with any of our preferred carriers.


What if my furniture arrives damaged?

It is imperative to note any carton damage directly on your bill of lading before receiving the shipment. All reports of damage or loss must be filed with Bauer International. Damaged merchandise must be retained in the original packaging for returns & claims. If shipped on pallets, boxes must be re-palletized to ensure that products return safely. Please contact Bauer International if you have a claim for a defective item or shortage within 7 days after receipt of your shipment.


Will you accept a return?

Bauer International accepts all returns with prior authorization from the Customer Service Department. All returns are subject to a 20% restocking fee. Please retain all original packaging materials. Returns will not be accepted for product which has been manufactured to a customer's specifications, prepared on a custom basis, or altered by a customer. Customer Service: (800) 582-7690.

 

 

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