FREQUENTLY ASKED QUESTIONS

Frequently Asked Questions
How do I place an order?

Bauer International sells to retailers, designers, and to the hospitality & golf industries. Contact customer service (843) 884-4007, or email bauersales@bauerinternational.com.

If you are a consumer looking to purchase, you may order through any interior designer of your choice.

**************************

How do I order a catalog?

Bauer International catalogs for various collections of upholstery, fans. fixtures, and lockers are available to the trade. You may request a catalog by contacting customer service at (843) 884-4007 or email bauersales@bauerinternational.com. contact form.

**************************

What is your minimum order?

We will accept orders of any size.

**************************

What are the payment terms?

All accounts are set up as “pro forma” with payment due in full prior to shipping. Company checks, Visa, MasterCard, and American Express are accepted. In order to be considered for net-30 day terms, please complete a credit application and provide references. Net-30 day terms will only be available to qualifying accounts.

**************************

Do you offer a warranty on any of your products?

Bauer International stands behind the workmanship and quality of all items. We will provide every customer with a limited warranty guaranteeing our furniture. If there is a problem with any manufacture defect, will replace or repair the item at no charge to the customer within one year of purchase.

All of our items are handcrafted and therefore may vary slightly in finish and size from others you have seen or received. All furniture is made from plantation-grown mahogany, rattan, sea grass & leather, and is finished in the traditional 1880’s techniques using stain and shellac. All items are hand-woven & hand-caned, and are built to last the test of time.

**************************

Can I use my own fabric?

Yes, we will upholster with your COM. Please send fabric to:

Bauer International
2681 Spruill Avenue
North Charleston, SC 29405

To prepare for shipping, please mark the side of the fabric roll with your name and purchase order number.

**************************

When will my order ship?

If the item is in stock and payment has been received, your order will ship within one to two weeks. All “Ship Complete” orders may require longer lead times than our normal delivery. FOB is Charleston, South Carolina, unless otherwise specified. We will gladly ship “3rd Party Billing” with any of our preferred carriers.

**************************

What if my furniture arrives damaged?

It is imperative to note any carton damage directly on your bill of lading before receiving the shipment. All reports of damage or loss must be filed with Bauer International. Damaged merchandise must be retained in the original packaging for returns & claims. If shipped on pallets, boxes must be re-palletized to ensure that products return safely. Please contact Bauer International if you have a claim for a defective item or shortage within 7 days after receipt of your shipment.

**************************

Will you accept a return?

Bauer International accepts all returns with prior authorization from the Customer Service Department. All returns are subject to a 20% restocking fee. Please retain all original packaging materials. Returns will not be accepted for product which has been manufactured to a customer’s specifications, prepared on a custom basis, or altered by a customer. Customer Service: (843) 884-4007.

**************************

How do I sign up for monthly email newsletters?

By clicking the “Sign Up Now” button below and providing your name and email, you will be signed up for our monthly email. This will provide you with details about any special promotions, events, or new product introductions. At Bauer International we take your privacy very seriously. We never sell or exchange email addresses to other vendors or merchants.
Sign Up Now
For Email Marketing you can trust.
Share by: